![]() The above said incident has caused me a mental trauma, humiliation and loss of my hard earned money. does care for moral responsibility, business ethics, consumer protections and/or legal binding to resolve the issue in a human and honest manner. My contention is that the Facebook and Zynga Corp. Kindly carefully read the attached doc file of communications between us you will equally surprised to notice the strange/non continuity/ambiguity in the communication by Zynga Poker & Facebook Customer Support. Kindly note myself and my four children are using the Facebook from one computer which is in our home in Mumbai, India. I have attached/pasted the communication by me and your good selves in docx file, which are under my reach. ![]() I regret it and even more of not saving the screen shot of the options because I never imagined that the Facebook authorities will no retain that page in history of my Facebook account. I accepted the first option which I realized later that I had taken wrong option under desperation and in way I felt I was arm twisted by admin. The first option was Facebook/Zynga Corp that on certain conditions they will reimburse 10% of my chips and I have to drop my demand of my chips which I had purchased, the other option was let my case be pending with them and I don't get any relief. Immediately I mailed to poker customer care and informed the same, within another 10 minutes it was automatically raised to around 2.4 M chips and in next 5 minutes I was left with no chips at all, it were all vanished suddenly and automatically.Īfter this I had several communications and messages which include a message giving me two options. After few minutes I was left with around 1.4 M chips. I immediately mailed Facebook giving explanation regarding the same. When I logged on Facebook on Sunday 15th August, 2010 at around 14.45 hours, I found that Facebook sent an email issuing me a warning for banning my account accusing me of illegal chips transfer. I don't know how a big company as them can get away with this and something should be done about it. I haven't played all day today because of this and having found out it happens to so many people because they want you to buy chips is unbelievable. I sent them an email for this and also told them since this is a common problem as I've found out with others and them telling me today, they should take the Sit n Go's down or warn people they may lose all their chips until they get it fixed. Got Monique online and she can't do anything about it, said there is a ticket and email them the problem, which I did. So now I know its Zynga taking the chips or whatever they claim they're having a problem with it. Also, looking at the print screens while waiting for an online rep, I noticed that my chip level went down $ M in between game 3 and 4, which if I lost went to another table immediately. ![]() I wanted off the table to get online and chat w/ a rep to tell them it happened again while I was playing. Now I'm really mad, so someone went all in and I did too but lost. I keep looking at my chip total while playing on that Sit n Go table and then I see ZERO chips. I didn't want to leave the table because you can't get back on that same game when you leave. I now had $2.7 M and these tables aren't supposed to take chips only if you win you get them added. While playing the 4th game I looked at my chip level and was not happy. I made screen shots as I played in case I won I'd have the screen shot of the chips and message of how much winnings it is. Because she said assured me they knew what was going on and they fix the problem (thinking like Marco some of it while chatting) I decided to go on a table and play. She looked into it and told me that many accounts are affected by this and they're working hard to fix it. Later that day, I chatted w/ Monique and asked if I can play poker or wait because of them investigating the missing chips. He said he will send it for further investigation and it will be done accordingly. I asked why it isn't the total I should have, he said that's all he can restore which I don't have a clue how he figured the amount. After doing this he restored my chips to $7,531,520. I called Zynga but was told to go to live chat, it may take a while to get a rep but keep refreshing the screen.įinally got a rep (Marco O) and he had me go thru some steps, clear cache files, and change passwords for both FB and yahoo email account, uninstall Zynga poker, then re-install. Five minutes later, go back into poker and now only have $335,000 chips. After collecting the chips and posting it to my wall, I went to my Facebook home page for a break. So now I was up to $8,941,065, lost another game then won 1 which was a lower table so it paid out $62,500. So I started with $6,941,065 and won the 1st game which was $2 M chips. for the 1st time I played a table which is a Sit n Go and you can win a lot of chips.
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